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custom software ai
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How Industry Titans Brew Success: Custom Software, AI, and Analytics as Their Secret Sauce

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Big companies win by using custom software, AI, and smart data tools like secret ingredients in a magic recipe. They build their own tech so they can move faster, stay safe, and do things their way. AI helps them work quicker and smarter, while analytics lets them see problems and chances before anyone else. None of it works without people, so these companies are always learning new skills and mixing old jobs with new tech. In places like pharma and consulting, this digital power is what sets leaders apart from the rest.

databricks ai-summit
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Databricks Data + AI Summit 2025: A Palimpsest of Industry Intelligence (With a Side of Life Sciences and Pharma)

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The Databricks Data + AI Summit 2025, held in San Francisco, will bring together over 20,000 people to explore how AI and data can transform industries, especially life sciences and pharma. The event features more than 700 sessions and new industry forums that dig deep into realworld problems, like how AI speeds up drug discovery and improves patient care. Cool tools like Mosaic AI, Unity Catalog, and Delta Lake make all this possible by keeping data safe and easy to use. Whether attending in person or online, people will learn, connect, and share their data success storiesven if it means burning the midnight oil with a strong cup of coffee.

cloud migration digital transformation
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Marsh McLennan’s AWS Odyssey: Cloud Migration as Catalyst

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Marsh McLennan is moving most of its old computer systems to the Amazon cloud (AWS). This huge change will help them work faster, safer, and smarter, and use powerful AI tools like their own assistant, LenAI. The shift means closing many old data centers, uniting their technology teams, and making sure everything stays super secure. By moving to the cloud, Marsh McLennan hopes to stay ahead in a fastchanging world, making their work smoother and ready for the future. This bold move shows how even the oldest companies can use new tricks to transform and thrive.

contact center transformation ai customer experience
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Contact Centers 2025: From Utility Rooms to Strategic Nerve Centers

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By 2025, contact centers have changed from quiet backrooms into the heart of customer experience. Powerful AI helps agents understand feelings, predict needs, and solve problems faster, while customers chat across many channels without losing their story. Kind, emotionally smart agents are more important than ever, turning tough talks into trust and loyalty. New success is measured by happy customers, not just fast calls, and companies now care about keeping agents happy so they can keep helping others.

microsoft ai
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Microsoft + Gong: Unleashing a Polyphony of Customer Intelligence (and a Few Surprises)

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Microsoft and Gong have teamed up to blend Gong’s smart customer analytics right into Microsoft’s popular business tools like Teams, Outlook, and Dynamics 365. This means every team can easily see real customer insights without jumping between apps, making work faster and smarter. Gong’s AI helps by pulling out important info from meetings and emails, flagging action items, and even warning teams about hidden risks. Now, everyone in the company1 not just sales1 can use these tools to make better decisions and react quickly to changes. The result is less boring data entry, more teamwork, and a new spark of excitement as companies get ahead by truly understanding their customers.

databricks neon
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Databricks Gobbles Up Neon: A Serverless Symphony for the AI Age

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Databricks is buying Neon, a fastgrowing serverless Postgres database, to make its AI and analytics platform more powerful and flexible. Neon’s technology lets data scale up and down automatically, so companies only pay for what they use, and developers can work faster without worrying about managing servers. Most impressively, AI agents—not just people—can spin up new databases instantly, which is perfect for today’s AIpowered world. With this move, Databricks aims to make building smart, datadriven apps as easy and smooth as a jazz performance, letting businesses adapt quickly to whatever comes next.

cloud computing ai trends
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Gartner’s Six Trends Transforming Cloud Computing in 2025: A Strategic Guide for Technology Leaders

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In 2025, cloud computing is changing fast with six big trends. Many companies are unhappy with the cloud because of high costs and unmet promises. AI and machine learning are making cloud use grow quickly, but they also create new challenges. More businesses are using a mix of different clouds for flexibility and safety. Focus is growing on special clouds for certain industries, being ecofriendly, and keeping control of digital data.

databricks ai summit
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Databricks Data + AI Summit 2024: Where Industry Forums Steal the Show

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The Databricks Data + AI Summit 2024 was buzzing with excitement, hosting over 16,000 people in person and 40,000 online. The big news was the launch of twelve Industry Forums, where real companies like Walmart and Lexmark shared honest stories about using data and AI to solve real problems. Databricks introduced new Lakehouse architectures to help everyone organize their messy data, and Genie, a cool tool that lets anyone ask questions in plain language and get instant answers. The event was all about reallife wins, hard lessons, and making data tools easier for everyone to use.

microsoft ai
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Microsoft + Gong: When Revenue Intelligence Meets the Enterprise Zeitgeist

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Microsoft and Gong have teamed up to bring powerful AI smarts into Microsoft’s main business apps, like Dynamics 365 and Teams. This partnership means all your customer calls, emails, and meetings can be tracked, summarized, and shared in real time, so everyone on the team gets the same clear picture. No more hunting through scattered notes or juggling a dozen apps—now insights and alerts pop up right where you work. This makes it easier and faster for big companies to spot risks, help customers, and stay on top of rules. In short, Microsoft and Gong are making customer data simple, useful, and ready for action.

customer experience artificial intelligence
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Twilio’s CX Renaissance: Coffee, Algorithms, and the Scent of Data

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Twilio has launched powerful new features that use AI to unify customer insights across calls, texts, and chats in real time. Businesses can now track conversations and agent performance as they happen, build custom analytics without coding, and create smarter customer journeys with updated tools. Integration with big platforms like Salesforce and Microsoft makes everything work together smoothly, while new data storage options keep customer info safe and compliant. Overall, these updates make talking to customers easier, smarter, and more secure for companies everywhere.

ai-agent-landscape/ salesforce ai pricing
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Salesforce’s Flex Credits: The Art and Science of AI Labor Pricing

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Salesforce Flex Credits are a new way for companies to pay for AI tasks by using credits instead of paying for each conversation. This gives businesses more freedom to try new things, move resources around, and only pay for what they use. The Flex system makes it easy to experiment and grow without getting stuck in confusing contracts or surprise bills. With Flex Credits, digital workers and human workers can work together smoothly, making everything feel fast and modern. Salesforce is also adding smarter AI agents, so tasks can happen in the background while people focus on bigger things.

databricks data-governance
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Databricks Delta Live Tables + Unity Catalog: The Data Steward’s Secret Sauce

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Databricks Delta Live Tables and Unity Catalog work together to make messy company data much more organized and secure. With this combo, you can easily see who touched what data and when, set up detailed security rules, and follow every step your data takes. It helps companies follow strict rules, share data safely, and keep everything clear, no matter which cloud you use. In short, they turn data chaos into a wellrun, easytomanage system.

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